Return Policy
Your satisfaction is important to us! We will gladly accept your return and exchange requests – simply follow the three steps outlined below (under "How to Return or Exchange Your Order").
Any item purchased online (excluding specially listed items) may be returned or exchanged within 45 days for a full refund*. All return and exchange requests will be processed promptly and in the order in which they were received.
*Please Note:
Items must be returned in "as new" condition (including all tags and any manufacturer packaging). Items that are returned used, altered or damaged will not be refunded unless we (determine the damage to be the result of a manufacturing defect or a problem that occurred in the initial transit. Returned items received after the 45 day required period may not be accepted, may be refunded in the form of a store credit, and/or may be subject to a 15% restocking fee.
Returns received between Dec 1 and Jan 15 may take 1 to 2 weeks to process due to increased volume.
How to Return or Exchange Your Order
To return or exchange an item, please follow these simple steps:
- Fill out this form (DOWNLOAD RETURN FORM) and include it in the package along with a copy of your packing slip or confirmation email.
- Include any exchange information or the reason for your return so that we may serve you better in the future.
- It is recommended that you use a method of shipping that insures the packages for the value of the contents and provides you with a tracking number. Send all returns/exchanges to the following address:
Buckman's Inc
Attn: Internet Returns
105 Airport Road
Pottstown, PA 19464
Questions? Please call 1.866.550.1455 or email us.
Return Shipping Costs
We will not be responsible for expenses related to returns and/or exchanges unless we made an error in processing your order. If you believe we have made an error with your order, please call our toll free number to speak with one of our customer service representatives. It is recommended that you insure all packages sent back to us. We will not be responsible for packages lost or stolen.
Sorry - no COD.